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Most frequently asked questions

How can I place an order?

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To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the steps to provide shipping information and complete your purchase.

Can I modify or cancel my order?

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Unfortunately, once an order is confirmed, it cannot be modified or canceled. Please double-check your order before completing the purchase.

How can I track my order?

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After your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on our website to track the real-time status of your delivery.

Do you ship internationally?

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Yes, we offer international shipping to several destinations. Shipping costs and delivery times may vary based on the destination. Please check our shipping information for details.

My order is delayed or missing?

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If your order is delayed or missing, please contact our customer support team immediately. We’ll investigate the issue and provide a solution to ensure your satisfaction.

Return or exchange a product?

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For information on returns and exchanges, please refer to our Return Policy. If you have specific questions or issues, contact our customer support, and we’ll assist you through the process.

Contact Us

Leave us a Message

Thank you for reaching out to Traviway! Your feedback, inquiries, and suggestions are important to us. Please use the contact form below to get in touch, and we’ll do our best to assist you promptly.

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Hours of Operation (JST)

  • Monday: 9AM-6 PM
  • Tuesday: 9AM-6 PM
  • Wednesday: 9AM-6 PM
  • Thursday: 9AM-6 PM
  • Friday: 9AM-6 PM
  • Saturday: 10-2 PM
  • Sunday: Closed