Traviway Store – Return Policy
At Traviway, we are committed to providing you with high-quality travel products and a seamless shopping experience. We understand that there might be instances where you need to return a product, and we aim to make this process as straightforward as possible. Please read our Return Policy carefully to ensure a smooth return or exchange process.
Eligibility for Returns:
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Returns must be initiated within 30 days of the purchase date.
How to Initiate a Return:
- Log in to your Traviway account and go to the “Order History” section.
- Select the order containing the item you wish to return.
- Follow the provided instructions to initiate the return process.
Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a Traviway error.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Exchanges:
If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will arrange for a replacement or refund.
Non-Returnable Items:
Certain items, such as gift cards and downloadable software, are non-returnable.
Late or Missing Refunds:
If you haven’t received your refund within the expected timeframe, please check your bank account. Contact your credit card company or bank if further assistance is needed.
Contact Information:
For any questions or concerns regarding returns, please contact our customer support team.
Policy Updates:
Traviway reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for shopping with Traviway. We appreciate your trust in our products and are here to assist you throughout the return process. Safe travels!
Last Updated: 11 December 2023
